Meet The Dabbawalas of Mumbai (Super Hero of Bombay)
For anyone who has ever been to Mumbai, the Dabbawalas are a special class of people who everyone knows! For the uninitiated though – Who is a Dabbawalla?
The word “dabbawala” in Hindi when literally translated, means “one who carries a box”. “Dabba” means a box (usually a cylindrical tin or aluminum container). The closest meaning of the dabbawala in English would be the “lunch box delivery man”
The dabbawalas (also spelled dabbawallas or dabbawallahs, called tiffin wallahs in older sources) constitute a lunchbox delivery and return system that delivers hot lunches from homes and restaurants to people at work in India, especially in Mumbai. The lunchboxes are picked up in the late morning, delivered predominantly using bicycles and railway trains, and returned empty in the afternoon. They are also used by meal suppliers in Mumbai, who pay them to ferry lunchboxes with ready-cooked meals from central kitchens to customers and back. The 2013 Bollywood film The Lunchbox is based on the dabbawala service.
Each day throughout the city of Mumbai, 5,000 of the dabbawalas deliver some 130,000 dabbas to offices throughout the metropolis. In the nearly 120 years of this service, the dabbawalas’ approach has remained consistent: a semi-literate workforce (the dabbawalas) pick up the filled dabbas from the households that prepare them and deliver the boxes to the requisite offices; they then retrieve the empty dabbas from these delivery points and returned them to the originating households, in order to begin the process again the next day. Roughly 260,000 transactions are completed within 6 hours each day, 6 days a week, 51 weeks a year, and operating at a quality level comparable to Six Sigma processes. Moreover, this operational excellence is accomplished in the absence of technology, such as computers or even cell phones.
Stories – like the remarkable one that the Dabbawalas have, inspire teams to relook at their own paradigms with fresh new eyes.
Dhobi Ghat ( Open Air-Laundry )
(Mahalaxmi Dhobi Ghat) is a well-known open-air laundromat in Mumbai, India. The washers, locally known as Dhobis, work in the open to wash the clothes from Mumbai’s hotels and hospitals. There are rows of open-air concrete wash pens, each fitted with its own flogging stone. Called the world’s largest outdoor laundry, Dhobi Ghat is a very popular attraction among foreign tourists.
The word Dhobi Ghat is used all over India to refer to any place where many washers are present. It is located next to Mahalaxmi railway station on the Western Railway’s Saat Rasta roundabout.
In 2013, World Records India and World Amazing Records honored World Record Certificate to Dhobi Kalyan. Home to the dhobis and their families (around 200 families), the Dhobi Ghat has seen this occupation passed down from one generation to the next. Also known as the Mahalaxmi Dhobi Ghat, it can be viewed easily from the Mahalaxmi Railway station. The best time to visit Dhobi Ghat is early morning and early afternoon. While the dhobis are in action in the morning to take care of the washing load, the early afternoons are an ideal time to see the clothes dry.
Why Dharavi is the heart of Mumbai? ( Slum Tour )
Dharavi slum was founded in 1882 during the British Raj yet remains to be an iconic destination for city lovers. Asia’s largest slum Dharavi lies on prime property right in the middle of India’s financial capital, Mumbai. Dharavi is much more than a historic area of Mumbai’s poverty. Most of these things are created innovatively, in very small spaces!
We are pleased to welcome you to witness the hidden treasures of Mumbai. Our walking tours through the industries and residential areas of Dharavi show the unique strengths, opportunities, and challenges of the community. Our aim is to raise awareness while dispelling the negative attitudes many people have about slums. The tour offers walking through the narrow alleyways of Dharavi for 2.5 hours. The tour will then end with visiting a KumbharWada pottery colony, where visitors will get to have a unique glimpse of artisans creating all types of pots out of unfired, sun-dried clay.
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